Field Operations Manager – U.S. Field Teams

Remote

Full Time

Manager/Supervisor

About WindshieldHUB
WindshieldHUB is a nationwide, technology-driven mobile auto glass company providing windshield repair, replacement, and ADAS calibration services across 100+ U.S. locations and 10,000+ zip codes. With 11+ years of experience, WindshieldHUB has helped 1 million+ drivers and operates with multiple offices across the United States, delivering a professional, reliable, and consistent service experience nationwide.

Role Overview
The Field Operations Manager oversees U.S.-based field technicians and is responsible for installation quality, ADAS accuracy, technician accountability, and operational excellence across assigned regions. This is a leadership role focused on field execution and performance.

Key Responsibilities Oversee and support U.S.-based field technicians

Reinforce technician accountability and performance standards
Review job documentation and quality indicators
Ensure installations meet company quality standards
Verify ADAS calibrations are completed successfully and documented
Identify performance issues and recommend corrective actions
Support new technician ramp-up and early performance
Communicate field trends and improvement opportunities to leadership

Key Performance Indicators (KPIs)

Installation quality and ADAS success rate
Warranty and repeat-service rate
Technician punctuality and reliability
Job quality audit results
Technician productivity metrics
Customer satisfaction and review quality
Required Qualifications
3+ years of experience in field operations, workforce management, or service leadership Near-native English fluency (spoken and written
Strong leadership, accountability, and decision-making skills
Experience managing U.S.-based field teams
Ability to work U.S. business hours
Highly organized, detail-oriented, and professional
Preferred Qualifications
Experience supporting U.S. service-based or field-driven businesses
Familiarity with CRM, dispatch, or performance dashboards
Automotive, auto glass, or ADAS experience (plus, not required)

Why Join WindshieldHUB

Operate within a national company serving 100+ U.S. locations
Join a company with 11+ years of proven success
Work with experienced leadership in a growing organization
Make a measurable impact on installation quality and service consistency
Long-term growth and career advancement opportunities

Compensation & Benefits
• Competitive salary based on experience
• Full-time, long-term employment
• Paid time off and local statutory benefits
• Company systems, tools, and operational support provide

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Field Operations Manager – U.S. Field Teams

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