Customer Retention Specialist

Remote

Full Time

Experienced

About WindshieldHUB:

WindshieldHUB is a leading name in on-demand services across the US, known for its commitment to excellence in customer service. We are expanding our team and looking for a Customer Service Representative who is not just adept at handling customer queries but also possesses a knack for sales. Based in the Philippines, this remote role is crucial for maintaining and elevating our brand's value by providing exceptional service and converting service calls into booking opportunities.

Key Responsibilities:

Client retention by renewing clients.
100% coverage of all expired and expiring accounts that is part of the monthly target.
Having close coordination with Account Management team and understanding the historical performance of the account during the subscription.
Identifying red alert accounts and advises Head of Account Management.
Other relevant tasks as advised by the Management.

Skills and Qualities Required:

Excellent communication in both written and verbal
Great with building and maintaining client relationships
Very strong sales & negotiation skills
Ability to works well in a high energy team and fast-pacing environment
Well organized & structured working style
Great Team Player

Benefits:

Competitive salary and performance incentives.
Opportunities for growth and advancement.
A dynamic and supportive work environment.

WindshieldHUB is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply Today and Drive Your Career Forward with WindshieldHUB

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

What specific industries or customer segments have you previously supported in a customer retention capacity?*

Are you comfortable offering incentives, discounts, or alternative solutions to customers to retain their business?*

Describe your approach when handling a frustrated or upset customer who wants to cancel their service.*

Which retention metrics do you consider essential and non-negotiable when tracking customer retention effectiveness? Explain briefly.*

Have you experienced a situation where you had to decline a customer’s request to protect the company's long-term interests? If so, please briefly describe this situation.*

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Customer Retention Specialist

Apply for this position